Rampant Posted June 6, 2023 Share Posted June 6, 2023 Has anybody else had a problem cancelling RamsTV? I can't log in to cancel it myself and I have sent emails to the correct address and have had no reply. They already owe me one month's payment after taking May's (I initially contacted them in April well ahead of the next due date) and I have not had any reply to my follow up emails. As well as being frustrating from my point of view, it also reflects poorly on the club as a whole when correspondence goes ignored. My third email has been sent today but it's like battering your head against a wall. Unprofessional and shoddy from Derby County. Link to comment Share on other sites More sharing options...
MadAmster Posted June 6, 2023 Share Posted June 6, 2023 4 minutes ago, Rampant said: Has anybody else had a problem cancelling RamsTV? I can't log in to cancel it myself and I have sent emails to the correct address and have had no reply. They already owe me one month's payment after taking May's (I initially contacted them in April well ahead of the next due date) and I have not had any reply to my follow up emails. As well as being frustrating from my point of view, it also reflects poorly on the club as a whole when correspondence goes ignored. My third email has been sent today but it's like battering your head against a wall. Unprofessional and shoddy from Derby County. If you emailed derbytvsupport@streamamg.com then you have the correct address. Some might suggest you should take account of it being the closed season 😉 ... but that would be tongue in cheek. Link to comment Share on other sites More sharing options...
RoyMac5 Posted June 6, 2023 Share Posted June 6, 2023 1 hour ago, Rampant said: Has anybody else had a problem cancelling RamsTV? I can't log in to cancel it myself and I have sent emails to the correct address and have had no reply. They already owe me one month's payment after taking May's (I initially contacted them in April well ahead of the next due date) and I have not had any reply to my follow up emails. As well as being frustrating from my point of view, it also reflects poorly on the club as a whole when correspondence goes ignored. My third email has been sent today but it's like battering your head against a wall. Unprofessional and shoddy from Derby County. What email address did you send to, I easily cancelled my subs at the end of April. Link to comment Share on other sites More sharing options...
Rampant Posted June 6, 2023 Share Posted June 6, 2023 2 minutes ago, RoyMac5 said: What email address did you send to, I easily cancelled my subs at the end of April. derbytvsupport@streaming.com Link to comment Share on other sites More sharing options...
RoyMac5 Posted June 6, 2023 Share Posted June 6, 2023 4 minutes ago, Rampant said: derbytvsupport@streaming.com I've just been looking through my emails, I've only kept the cancellation confirmation. But I'm sure it used to say to cancel you should email (memory shaky here) website@dcfc.co.uk or similar email at dcfc.co.uk. Carnero 1 Link to comment Share on other sites More sharing options...
Rampant Posted June 6, 2023 Share Posted June 6, 2023 Cheers....will try that too Link to comment Share on other sites More sharing options...
RoyMac5 Posted June 6, 2023 Share Posted June 6, 2023 2 minutes ago, Rampant said: Cheers....will try that too I'm even more organised than I thought - ha ha - I have kept the other emails, just couldn't find them! The first is addressed to website@dcfc.co.uk and then replies came in from streamamg.com email address. Link to comment Share on other sites More sharing options...
Rampant Posted June 6, 2023 Share Posted June 6, 2023 Cheers Royston Link to comment Share on other sites More sharing options...
Tamworthram Posted June 6, 2023 Share Posted June 6, 2023 43 minutes ago, Rampant said: derbytvsupport@streaming.com Although it looks like a typo, the address in the FAQ’s is as @MadAmster says: derbytvsupport@streamamg.com. Have you tried that? Link to comment Share on other sites More sharing options...
Rampant Posted June 6, 2023 Share Posted June 6, 2023 2 hours ago, Tamworthram said: Although it looks like a typo, the address in the FAQ’s is as @MadAmster says: derbytvsupport@streamamg.com. Have you tried that? Really? Will give it a go thanks. Link to comment Share on other sites More sharing options...
Carnero Posted June 6, 2023 Share Posted June 6, 2023 21 minutes ago, Rampant said: Really? Will give it a go thanks. Same as with @RoyMac5 I've never had an issue cancelling and I'm pretty sure my email has always been directed at website@dcfc.co.uk Link to comment Share on other sites More sharing options...
RamDotFi Posted June 7, 2023 Share Posted June 7, 2023 I've cancelled through website@dcfc.co.uk as well, no problems. Funny that they always reply first that I could cancel myself using the Cancel-button found on the subscription page but there's no such button there. I think this was the third year they suggest that. It would make things simpler for sure. Link to comment Share on other sites More sharing options...
Ken Tram Posted September 23, 2023 Share Posted September 23, 2023 (edited) Edit: I couldn't get the audio feed to work, but it's working now. Edited September 23, 2023 by Ken Tram Link to comment Share on other sites More sharing options...
Tombo Posted September 23, 2023 Share Posted September 23, 2023 It was working, it's just suddenly gone off Link to comment Share on other sites More sharing options...
ariotofmyown Posted September 23, 2023 Share Posted September 23, 2023 2 minutes ago, Ken Tram said: Edit: I couldn't get the audio feed to work, but it's working now. Are you on the app? Not working for me yet. Been a bit dodgy this season. Link to comment Share on other sites More sharing options...
Jayram Posted September 23, 2023 Share Posted September 23, 2023 Can’t get on to listen to the audio! What the hell is going on? Link to comment Share on other sites More sharing options...
BathRam72 Posted September 23, 2023 Share Posted September 23, 2023 1 minute ago, ariotofmyown said: Are you on the app? Not working for me yet. Been a bit dodgy this season. I can't get my audio working either. Not sure why I pay my monthly subscription sometimes Link to comment Share on other sites More sharing options...
DarkFruitsRam7 Posted September 23, 2023 Share Posted September 23, 2023 Video streaming isn’t working for me either Link to comment Share on other sites More sharing options...
Rev Posted September 23, 2023 Share Posted September 23, 2023 Me neither. Link to comment Share on other sites More sharing options...
r_wilcockson Posted September 23, 2023 Share Posted September 23, 2023 1 minute ago, DarkFruitsRam7 said: Video streaming isn’t working for me either Me neither ☹️ Link to comment Share on other sites More sharing options...
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