Rich84

So nothing confirmed yet at all. 

I keep seeing this comment of 4 in bottom 6, I'm sure when I look at the table 4 of the 7 teams are in the top half.....
You can't use a reference for us after 7 games without using the same reference for the teams we've played!
WBA, Brum, Boro and Huddersfield are all top half after 7 games.
The only real blip IMO is the Peterborough game, which the vast majority believe we should have won or at least a draw, Forest was a local Derby so any results are likely and we beat Hull.

I keep seeing this comment of 4 in bottom 6, I'm sure when I look at the table 4 of the 7 teams are in the top half.....
You can't use a reference for us after 7 games without using the same reference for the teams we've played!
WBA, Brum, Boro and Huddersfield are all top half after 7 games.
The only real blip IMO is the Peterborough game, which the vast majority believe we should have won or at least a draw, Forest was a local Derby so any results are likely and we beat Hull.

I keep seeing this comment of 4 in bottom 6, I'm sure when I look at the table 4 of the 7 teams are in the top half.....
You can't use a reference for us after 7 games without using the same reference for the teams we've played!
WBA, Brum, Boro and Huddersfield are all top half after 7 games.
The only real blip IMO is the Peterborough game, which the vast majority believe we should have won or at least a draw, Forest was a local Derby so any results are likely and we beat Hull.

I may have to put my in hat on here...though Roos made some good saves his catching and punching were dreadful and we were lucky to get away with half punches landing 6 yards out.  

Loved that. Battling performance. Gave them a taste of how teams would set up against us in the past.
Didn't play it out from the back once and so no defensive errors or refereeing gifts meant we could keep a clean sheet.

Advanced fullbacks isnt an issue, but they shouldnt both be so advanced at the same time.
One should go forward and the other stay back to leave a back 3 with 1 of the cdm filling in the space to make it a back 4 still

What doesn't work is no threat up front. #simples

Totally agree but it was too easy for them down the wings tonight

It CAN be tactical if you simultaneously change what you are doing, rather than simply bring another player on and ask him to try and do exactly the same thing. 
Just taking someone off to prevent a further card is not evidence of astute tactical analysis for me. 

I said tactical shifts, not taking players off. 
We are seeing game after game, very simple adjustments made by opposition managers while we endlessly plug away with the same approach.
Its nothing to do with limited squad and it could be as simple as switching wide players over to try something different, rather than just keep going. 
 

Brum 2-0 Rams
Deeney will get both for them on his debut

Brum 2-0 Rams
Deeney will get both for them on his debut

Not free - part of a membership. These tickets were offered, agreed and paid for and have been taken away without the courtesy of an email or explanation. I found out by reading a post on here by someone who knows someone in the club. A friend of mine found out last Saturday when he was unable to buy a ticket for his lad for Birmingham on Friday, he simply didn’t know the season ticket had been cancelled because the club has never directly contacted us.
This decision has left parents with no recourse to a refund for their adult season tickets and now having to find extra money which they may or may not be able to afford. If the club had announced their intention to discontinue these ‘free’ tickets with effect from next season then I doubt anyone would be complaining. Hopefully that puts it into some context for you. ?

Where have I shown him a lack of respect? 
I couldn't care less if he is a Professor or the king, what he said was wrong and pretty much everyone educated in the matter appeared to agree on that.
Having worked as an accountant/auditor for 23 years I would like to think I do have a bit of an idea what I am talking about and to be honest could not care less how much respect you show to either me as an individual or my opinion. 
If you think I'm wrong by all means tell me why but just saying Mr Pope is a professor does not hold much weight in the debate I'm afraid.

I think the whole thing is ridiculous. 
my personal experience is that my season ticket auto renewed, but I want to relocate. The reason I want to move seats is I’d like to purchase two additional season tickets for my wife and daughter and have all 3 of us sit together.
I’ve emailed and emailed with no luck.
I was on hold the day the ticket office lines opened for 3 hours to be told I’d have a call back when the manager is in.
I never got that call back and have rang in several times and each time was told I’ll have a call back when the manager is in.
I don’t think it’s harsh to say this is pathetic at all. I’m wanting to spend an additional £700 which would pay one salary for 2 or 3 weeks. Multiply little old me struggling to give the club money by however many other people are in the same boat and they must be losing a fortune. An additional handful of staff would not cost as much as the lost revenue, surely?
in fact, a damn option to move my seat online wouldn’t require any new staff
Pandemic or not, it’s disgusting and like an idiot, I’ll probably spend another tenner on hold tomorrow & get nowhere.

Maybe they could have thought of employing people to work in the ticket office prior to the season starting? I don’t think that would have involved too much planning or forethought - we all knew when the season was starting! 

I can’t make phone calls during the day because of work. I would also not be willing to sit in a queue on a premium rate with no guarantee of even getting through or having the issue resolved, as another poster has put. 
 
The responses I have had from the ticket office, after waiting 2 weeks for each one, have completely ignored my issues and just seemed to be a standard response with no understanding of what was said. Replies I received before the season started were inaccurate and didn’t reflect what they did or their policy. I feel lied to and taken for granted. The fact that you have told me that we do have an SLO currently employed has aggravated me even more as she has had weeks to reply to me and has not done so. What is her job if not to liaise with supporters having issues that are not being addressed? 
 
I feel your pain with RyanAir. The difference is I can’t change Derby County for another football club if I am unhappy with customer service. The longer this goes on the more annoyance is caused and the more time is lost. They now have until Wednesday to resolve this. If not my only option will be will be to consider taking legal action which is the last thing I want to do. 
 
Anyway. I can’t spare any more time on this here but appreciate the dialogue and responses . If only Derby County could do the same. (Many years ago after writing to them with an issue Keith Loring, club secretary or CEO I forget which, phoned me about it at 7pm. That was a minor thing as well but it shows it can be done)

Exactly what I have done. Only discussing my issue and those of my connected family with all details asked for provided, which my first email also did. No reply. Maybe you can begin to see the mounting frustration now! I am not the only one being treated in this way. 

I think you are right, I think there are a multitude of reasons why gates are down. However I do know of people not going because of ticketing issues - whether that be the ludicrous delay in selling and sorting season tickets and season ticket cards or the online only ticket sales. I also know of people trying to contact the club to resolve issues, of which I am one, and are finding communicating with the club extremely difficult - there is about a 2 week delay in replying to emails and even when they do they send a response indicating that they haven’t read or assimilated the information given to them. Phone lines at a premium rate (why? Why not a local number?) are barely manned and others on here have failed to get through, not had issues resolved or had very costly waiting times. The inability to actually speak to a person who can resolve an issue is incredibly frustrating and incomprehensible. 
Even opening it one day a week, like the clubs in the examples you have stated, would give some fans an opportunity to have problems resolved and give older supporters or those without access to technology / printers etc a chance to actually buy and pick up tickets. Making obstacles and hoops to buying a product isn’t a very smart business decision in my opinion.
I personally know of one person who can’t order/access tickets and hasn’t been able to go this season, another who doesn’t know his customer number, has never bought a ticket online and has decided it isn’t worth the hassle, another who has relied on me making an hour long drive to sort his tickets out, along with, anecdotally, quite a few others who have just given up due to the initial difficulty in buying tickets. I know personally of 4 people in dispute about their tickets, none of whom can get the matter resolved. 
The club is struggling seemingly in every way possible and if I was running it I would be doing everything I could to bring in as much revenue as possible and keep my fanbase communicated with and treated honestly and fairly.
At the moment decisions being made seem to be driving people away and disenfranchising them, which is a shame because I am enjoying watching an honest bunch of players giving their all and would much rather be focussed on that. 

Just had a look and Swansea’s ticket office is open on match days and the day before home games. So both your examples do have an open ticket office, although for limited periods. Looks like we might be the only club with a permanently closed ticket office then! 

Despite this, it really is immaterial what other clubs are doing as I think it is pretty plain that opening ours would help us sell more tickets and sort out supporter’s problems in a professional, timely and effective manner. 

I feel your pain, the inability to talk directly to a person face to face and get a resolution there and then is painful, 8 emails, 2 phone calls and still having to wait for another email response, 6 minutes on hold while the call answerer presumably spoke to someone else before saying send another email was the last interaction 4 days ago........
Whenever I've had to sort things in the past in the tkt office the front of house goes and gets someone who can make a decision from the back and it is resolved in 10 minutes,  not over 1 hr on the phone and emails stretching back for 6 weeks and still no resolution. 
I have asked numerous times for someone that can make a decision to call me back, to no avail, they just don't seem to care.
I have made comments in my emails that I may have to take this to a claims process if not resolved, and I'm encouraged that the Sheff Wed fans have had success with this.
It may be about time some of us got together and declare a joint intent to put claims in to wake this farce of a club up.
 

I feel your pain, the inability to talk directly to a person face to face and get a resolution there and then is painful, 8 emails, 2 phone calls and still having to wait for another email response, 6 minutes on hold while the call answerer presumably spoke to someone else before saying send another email was the last interaction 4 days ago........
Whenever I've had to sort things in the past in the tkt office the front of house goes and gets someone who can make a decision from the back and it is resolved in 10 minutes,  not over 1 hr on the phone and emails stretching back for 6 weeks and still no resolution. 
I have asked numerous times for someone that can make a decision to call me back, to no avail, they just don't seem to care.
I have made comments in my emails that I may have to take this to a claims process if not resolved, and I'm encouraged that the Sheff Wed fans have had success with this.
It may be about time some of us got together and declare a joint intent to put claims in to wake this farce of a club up.
 

I doubt any club in the premiership is in financial difficulty. Ride the gravy train as long as you can safe in the knowledge that you have parachute payments if the worst happened.
 
Looks to me, based on managerial resignation and others turning the job down after accepting it, coupled with selling good players seemingly on the cheap, that Swansea are in a bit of trouble now their parachute payments have/are run out. 
The whole system is of course broken and biased but that is a different conversation. Just strikes me that if a football club needs cash then selling as many tickets as you can and treating your loyal fans with courtesy, respect and common decency whilst communicating honestly is a pretty good idea. 

I feel your pain, the inability to talk directly to a person face to face and get a resolution there and then is painful, 8 emails, 2 phone calls and still having to wait for another email response, 6 minutes on hold while the call answerer presumably spoke to someone else before saying send another email was the last interaction 4 days ago........
Whenever I've had to sort things in the past in the tkt office the front of house goes and gets someone who can make a decision from the back and it is resolved in 10 minutes,  not over 1 hr on the phone and emails stretching back for 6 weeks and still no resolution. 
I have asked numerous times for someone that can make a decision to call me back, to no avail, they just don't seem to care.
I have made comments in my emails that I may have to take this to a claims process if not resolved, and I'm encouraged that the Sheff Wed fans have had success with this.
It may be about time some of us got together and declare a joint intent to put claims in to wake this farce of a club up.
 

Very interesting article....I know it was only 3 supporters who filed claims against Wednesday but what a terrible position to be in to feel you have to do that.
There are unfortunately a lot of synergies with our club as the overarching theme in the thread is the total lack of communication from Wednesday to their supporters which is very much in evidence from our club too......