rammieib Posted September 11, 2020 Share Posted September 11, 2020 14 minutes ago, David said: Let’s say your posts made the difference, someone took your posts and said look we have a problem here. Full credit to you. Do you not think you could give your feedback in a more respectful way? Anger and outrage isn’t the only way, especially to a club that doesn’t deserve it, I posed the question many times on this topic, when have the club shafted us? Organisations can get things wrong, it happens, let’s say this was never the intention, I just think you could have perhaps got your feelings across in a more respectful way that’s all. After a few pints, walk into a kebab shop I’m the politest customer you will ever find, reason being I don’t want to be that arse who ends up with bodily fluids in my chicken donner. No harm in showing a little patience and understanding on a Saturday night when they are having to deal with a number of issues. David - different fans show a different level of anger or frustration. I don’t back away from my original perspective and way of convening it. I felt like the proposal originally was a rip-off and stand by that. (I used strong language, I didn’t swear!!) Ive read through the Q and A now. I think the club have reacted to fans anger and frustration and changed their Original intended deal (Shall we call that doing a Poznan?). Had everyone been Mr ‘Nicey Nicey‘ then we may never have got this offer. Had some fans just taken your approach, we may never have got this offer. Was it done purely on season ticket sales being low? The fact is we will never actually know. Right now - the club is basically offering me 21/22 ST (As I doubt fans will attend this season due to the calamity of our Government although I hope normality does come back) AND free coverage to watch games on Rams TV. The only negative (which is completely offset by Rams TV anyway) is the 10% off benefit I’ll get now, when 21/22 comes around I may need to pay 10% more. As I say though, Rams TV offsets this by substantially more. So credit where credit is due, they’ve taken our feedback, our frustration, our mild criticism, our strong criticism and our anger and updated their offer and I think it’s more than generous now. Ill be renewing tonight to support the club with cash flow in the times we live in. Link to comment Share on other sites More sharing options...
Day Posted September 11, 2020 Share Posted September 11, 2020 7 minutes ago, rammieib said: David - different fans show a different level of anger or frustration. I don’t back away from my original perspective and way of convening it. I felt like the proposal originally was a rip-off and stand by that. (I used strong language, I didn’t swear!!) Ive read through the Q and A now. I think the club have reacted to fans anger and frustration and changed their Original intended deal (Shall we call that doing a Poznan?). Had everyone been Mr ‘Nicey Nicey‘ then we may never have got this offer. Had some fans just taken your approach, we may never have got this offer. Was it done purely on season ticket sales being low? The fact is we will never actually know. Right now - the club is basically offering me 21/22 ST (As I doubt fans will attend this season due to the calamity of our Government although I hope normality does come back) AND free coverage to watch games on Rams TV. The only negative (which is completely offset by Rams TV anyway) is the 10% off benefit I’ll get now, when 21/22 comes around I may need to pay 10% more. As I say though, Rams TV offsets this by substantially more. So credit where credit is due, they’ve taken our feedback, our frustration, our mild criticism, our strong criticism and our anger and updated their offer and I think it’s more than generous now. Ill be renewing tonight to support the club with cash flow in the times we live in. We’re all different I guess and go about things in our own ways, I won’t say try and remember this next time as you say you have no regrets and that’s fine. Just happy that you now have options you feel comfortable with. Just hoping the grounds are open soon though as I fear for the long term future of clubs if grounds remain empty. Link to comment Share on other sites More sharing options...
Anna Posted September 11, 2020 Share Posted September 11, 2020 So I renewed my ST, selecting the 10% discount for 20/21 and free Rams TV for remaining 19/20 games. Due to the uncertainty and not living in Derby, I'm going to cancel (?) So far I have paid: £51.38 in July £54.97 in August £54.97 in September Totalling £161.32 paid so far. I will be watching Derby v Reading 12/09/2020 on Rams TV, so I presume the refund will be less £10, so £151.32 refund??? Hoping they won't kick up a fuss about me watching that game tomorrow! It's a a challenging and complex situation isn't it. Link to comment Share on other sites More sharing options...
Anna Posted September 11, 2020 Share Posted September 11, 2020 PS I'm not happy about cancelling ? but not living locally and waiting on "what-ifs" for getting allocated a ticket isn't easy for me. But... Link to comment Share on other sites More sharing options...
ThePrisoner Posted September 12, 2020 Share Posted September 12, 2020 8 hours ago, Anna said: PS I'm not happy about cancelling ? but not living locally and waiting on "what-ifs" for getting allocated a ticket isn't easy for me. But... Could you not look at it as paying for next season with the added bonus of free Rams TV for this season? Link to comment Share on other sites More sharing options...
Philmycock Posted September 12, 2020 Share Posted September 12, 2020 13 hours ago, rammieib said: due to the calamity of our Government ? Link to comment Share on other sites More sharing options...
May Contain Nuts Posted September 12, 2020 Share Posted September 12, 2020 Just noticed... Supporters renewing/purchasing their season tickets have until 12pm Friday 11th September to ensure they get an access code for the Reading game. ...so does this mean that because I only renewed at 2pm yesterday they won't be sending me a code, so I'll have to pay £10 today? What specific email address would you email them with about this? It tells you to read the FAQs before contacting them, but doesn't go on to give you an email address if the FAQs don't answer your question, which is bad of them. Link to comment Share on other sites More sharing options...
Tamworthram Posted September 12, 2020 Share Posted September 12, 2020 9 hours ago, Anna said: PS I'm not happy about cancelling ? but not living locally and waiting on "what-ifs" for getting allocated a ticket isn't easy for me. But... I don't quite follow why you're cancelling. If you don't allocated a ticket you'll get a refund anyway from what I recall. Seems like a no lose situation; fans let in and you get allocated a ticket - happy days. Fans not let in or you're not allocated a ticket - you get a refund and free RamsTV for the game. Link to comment Share on other sites More sharing options...
Day Posted September 12, 2020 Share Posted September 12, 2020 4 minutes ago, Coconut said: Just noticed... Supporters renewing/purchasing their season tickets have until 12pm Friday 11th September to ensure they get an access code for the Reading game. ...so does this mean that because I only renewed at 2pm yesterday they won't be sending me a code, so I'll have to pay £10 today? What specific email address would you email them with about this? It tells you to read the FAQs before contacting them, but doesn't go on to give you an email address if the FAQs don't answer your question, which is bad of them. website@dcfc.co.uk Link to comment Share on other sites More sharing options...
May Contain Nuts Posted September 12, 2020 Share Posted September 12, 2020 36 minutes ago, David said: website@dcfc.co.uk Cheers Sorted within 3 minutes of sending the email.... because I asked nicely ? Link to comment Share on other sites More sharing options...
SunnyRam Posted September 12, 2020 Share Posted September 12, 2020 9 minutes ago, Coconut said: Cheers Sorted within 3 minutes of sending the email.... because I asked nicely ? That's good then. I think the cut off point is just so the club can ensure they are sending codes out to all people that have renewed in time for the game. Will help them out massively I'd guess so that they aren't faffing about on a matchday, and they can deal with any code issues in good time then before kick-off. ? Link to comment Share on other sites More sharing options...
kash_a_ram_a_ding_dong Posted September 12, 2020 Share Posted September 12, 2020 Pretty much a no brainer now to renew and it works out to be a very good deal overall plus we are helping the club with its finances over this difficult period. Especially good for me as my son is back to Uni this weekend which would have meant getting two tv passes for every game at 20 squids if we didn't renew. Link to comment Share on other sites More sharing options...
EnigmaRam Posted September 12, 2020 Share Posted September 12, 2020 1 hour ago, Coconut said: Just noticed... Supporters renewing/purchasing their season tickets have until 12pm Friday 11th September to ensure they get an access code for the Reading game. ...so does this mean that because I only renewed at 2pm yesterday they won't be sending me a code, so I'll have to pay £10 today? What specific email address would you email them with about this? It tells you to read the FAQs before contacting them, but doesn't go on to give you an email address if the FAQs don't answer your question, which is bad of them. I just renewed and didn’t see that until afterwards ?♂️ sent email to the address @Davidgave so hopefully they are working today ? Link to comment Share on other sites More sharing options...
EnigmaRam Posted September 12, 2020 Share Posted September 12, 2020 Yay code came within a few mins Link to comment Share on other sites More sharing options...
kash_a_ram_a_ding_dong Posted September 12, 2020 Share Posted September 12, 2020 8 minutes ago, EnigmaRam said: Yay code came within a few mins I'd already bought today's pass? Hopefully they will refund now I've renewed Link to comment Share on other sites More sharing options...
Red Ram Posted September 12, 2020 Share Posted September 12, 2020 18 hours ago, David said: Let’s say your posts made the difference, someone took your posts and said look we have a problem here. Full credit to you. Do you not think you could give your feedback in a more respectful way? Anger and outrage isn’t the only way, especially to a club that doesn’t deserve it, I posed the question many times on this topic, when have the club shafted us? Organisations can get things wrong, it happens, let’s say this was never the intention, I just think you could have perhaps got your feelings across in a more respectful way that’s all. After a few pints, walk into a kebab shop I’m the politest customer you will ever find, reason being I don’t want to be that arse who ends up with bodily fluids in my chicken donner. No harm in showing a little patience and understanding on a Saturday night when they are having to deal with a number of issues. Good points on both sides but the whole issue could have easily been avoided by the club including the clarification issued yesterday as part of the original announcement a couple of weeks ago. They have, after all, had the entire summer to think about it and nothing has fundamentally changed in the last two weeks other than that they have received negative feedback from supporters. Anyway, all's well that ends well but if there are any lessons to be learned for next time it's that the club need to communicate better with its fans, not that the fans should respond better to poor communication. Link to comment Share on other sites More sharing options...
Tamworthram Posted September 12, 2020 Share Posted September 12, 2020 I can't believe none of the cynics have commented that the club will probably just increase the price of next year's ST's to offset any discounts they'll have to apply. ? Link to comment Share on other sites More sharing options...
Mucker1884 Posted September 15, 2020 Share Posted September 15, 2020 Late catching up in this latest news. Not really come as a surprise, as I always had faith in the club doing the right/decent thing. I was happy to renew when I did, and certainly no regrets now. UTR. ? Link to comment Share on other sites More sharing options...
.jpg.e1137248055f4860a45521e03d96f7b5.thumb.jpg.2355a3b1794fd60ce9e1342e6d520be8.jpg)
Recommended Posts
Archived
This topic is now archived and is closed to further replies.