maydrakin

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.

I am writing this, largely out of frustration, but I feel I need to get it off my chest.
My dad was a season ticket holder for 50-odd years and he died of cancer in September. (I joined him as a season ticket holder from 1987)
He had renewed his ticket for the 2020-21 season before the pandemic hit which was carried over into this season.
In April, when he knew he was too poorly to go again, he wrote to the ticket office advising as such and would therefore prefer a refund to the ticket for 2021-22.
He received a response saying that the club could not provide a refund as the deadline had since passed.
As a result, I wrote to the club in July to see if an amicable solution could be found to transfer his ticket to my friend who would pay the difference from a 65+ ticket to a standard adult one, then paying my dad for the rest of the ticket.
I heard nothing.  I chased again twice and still heard nothing.
In an attempt to try and sort it out before the season ticket deadline (after my dad had recently died and after Derby had gone into administration), I went to the ticket office and was advised the process would be that my friend would have to buy the ticket in full and my dad could get a refund on his seat, due to his death.
I therefore paid for my friend’s seat (which was my dad’s seat) in full for my friend and gave details with regards to getting a refund.
This week, the SLO contacted me to say that it would be possible to upgrade his seat to my friend and to contact the ticket office accordingly, in response to my email sent in July.
When I explained what I had already been told by the ticket office, I received another email advising that due to the administration events, no refund could be given at all.
So, Derby County have taken my dad’s money and my friend’s money for the same seat, have given me conflicting information and are now reneging on returning my Dad’s refund (which would have obviously gone to my mother).
I have requested that I get his season ticket back but for a different seat, as I can either bring someone else, or sell it on to recover some of the cash, but have had no response so far.
I can’t express how poorly I have felt Derby have handled this, (effectively costing me over £300) and it shows how much they valued my dad as a “customer”, when their lack of providing the correct information or acting in a timely manner could have seen this resolved.
Overall, I’m really saddened that this becomes my Dad’s final legacy with the club that he loved.