RLACML Posted May 15, 2014 Share Posted May 15, 2014 I like his interaction with the fans, I like the regular updates he gives, but occasional tweets come across as very strange. Let me give a few examples - "We've apologised to the irate man who couldn't find his customer number having last bought a match ticket in 2005 our fault completely!" "Lady yesterday constant all day in her criticism of club because her customer doesn't work - she owes us £300 from debt on old season ticket" "One person getting very rude as his cust number not working on checking he cancelled his ST 9mths ago as he said the football was rubbish!" Obviously everything at the club is going great right now and it might seem that I'm just looking for something to moan at but they just slightly irritated me and I wondered what others thought? It all seems very silly. What's the point of tweeting that? The people in question (looking to support our team) are only going to become more annoyed if they see it. Anyway, answers on a postcard Link to comment Share on other sites More sharing options...
RamNut Posted May 15, 2014 Share Posted May 15, 2014 John vicars is starting to really get on my tits. Fck off you numpty. You are an employee. Link to comment Share on other sites More sharing options...
Gritstone Ram Posted May 15, 2014 Share Posted May 15, 2014 I think it's quite funny but if i started posting events that went off at work i'd get sacked. Link to comment Share on other sites More sharing options...
Leicester Ram Posted May 15, 2014 Share Posted May 15, 2014 Made me chuckle, no harm in it really. Link to comment Share on other sites More sharing options...
TomBustler1884 Posted May 15, 2014 Share Posted May 15, 2014 If you had to put up with dealing with hundreds of queries about stuff people could find out for themselves you'd probably be getting a bit fed up too! Link to comment Share on other sites More sharing options...
Boycie Posted May 15, 2014 Share Posted May 15, 2014 Just seen this: "Had a request for 2 tickets with travel thrown in from Cumbria and Grimsby,lol! Jog on!" Link to comment Share on other sites More sharing options...
DCFC_17 Posted May 15, 2014 Share Posted May 15, 2014 Lad. Link to comment Share on other sites More sharing options...
AndyinLiverpool Posted May 15, 2014 Share Posted May 15, 2014 Who is John Vicar? Link to comment Share on other sites More sharing options...
Boycie Posted May 15, 2014 Share Posted May 15, 2014 Who is John Vicar?nobody tell him, he's obviously not got a customer number. Link to comment Share on other sites More sharing options...
AndyinLiverpool Posted May 15, 2014 Share Posted May 15, 2014 Is he that violent criminal from the 70s? Played by Roger Daltrey in a film. Link to comment Share on other sites More sharing options...
-JW- Posted May 15, 2014 Share Posted May 15, 2014 I do think some of his tweets are unprofessional considering his job role. Link to comment Share on other sites More sharing options...
Boycie Posted May 15, 2014 Share Posted May 15, 2014 I do think some of his tweets are unprofessional considering his job role.i agree JW Link to comment Share on other sites More sharing options...
-JW- Posted May 15, 2014 Share Posted May 15, 2014 He'll probably tweet about this thread later. Can I have a shout out please John, loving you work. Link to comment Share on other sites More sharing options...
Smalley Ram Posted May 15, 2014 Share Posted May 15, 2014 I think he's making a fairly clear statement, particularly with regards to punters being unpleasant to his staff. It does seem unprofessional but it feels to me that he is making a statement that unreasonable behaviour and attitudes are not welcome - and I agree, I loathe and detest the way that "customers" think they can treat staff like **** and that somehow they are owed something and have a right to stuff simply because they don't already have it. Scum. Ok rant over, COYR Link to comment Share on other sites More sharing options...
Boycie Posted May 15, 2014 Share Posted May 15, 2014 Yes, yes, where's he gone? Link to comment Share on other sites More sharing options...
Uptherams Posted May 15, 2014 Share Posted May 15, 2014 Incredibly unprofessional. Everyone has to deal with this sort of thing. Great customer service is not tweeting to the world about how bad your customers are, like a schoolgirl. Twitter went downhill a long time ago. Set up a proper online presence in which you are not limited to 140 characters and a feed. If you are receiving the same emails/tweets/messages over and over again then it is not the customers that are the problem it is you. Link to comment Share on other sites More sharing options...
RamNut Posted May 15, 2014 Share Posted May 15, 2014 Yes, yes, where's he gone? Somebody jumped him. Link to comment Share on other sites More sharing options...
Srg Posted May 15, 2014 Share Posted May 15, 2014 Think it's frankly hilarious. JV has been a top bloke over twitter. Helps out genuine people all the time and has backed many fan campaigns and idea. He's having a laugh at some of the numpties who have come back to the club just because we are doing ok. Link to comment Share on other sites More sharing options...
Tricky1884 Posted May 15, 2014 Share Posted May 15, 2014 Its different from posting work stuff and these people arent honest real fans. they didnt pay or gave up on derby. So shame the devil I say! Link to comment Share on other sites More sharing options...
Duracell Posted May 15, 2014 Share Posted May 15, 2014 He'd be rightfully sacked for that in any other line of business. But this isn't any other line of business. We're not customers, we're supporters. I'd name and shame the bloke in question in the first tweet. Link to comment Share on other sites More sharing options...
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