bendevos Posted November 13, 2015 Share Posted November 13, 2015 Hi everyone, I'm currently busy with a University Research Project that I'll be delivering back to the club at the end of the month. Your feedback will be greatly appreciated by clicking on the link https://www.surveymonkey.com/r/H3ZGR76 or copying and pasting it. There are only ten, mostly multiple choice questions but hopefully it won't go unheard. There's also a section on this on www.bendevos.com and www.sportmanagementderby.co.uk and please feel free to register or leave a comment on there to get an update on the outcome of the study. Thanks for your help :-) Link to comment Share on other sites More sharing options...
deano180 Posted November 13, 2015 Share Posted November 13, 2015 57 minutes ago, bendevos said: Hi everyone, I'm currently busy with a University Research Project that I'll be delivering back to the club at the end of the month. Your feedback will be greatly appreciated by clicking on the link https://www.surveymonkey.com/r/H3ZGR76 or copying and pasting it. There are only ten, mostly multiple choice questions but hopefully it won't go unheard. There's also a section on this on www.bendevos.com and www.sportmanagementderby.co.uk and please feel free to register or leave a comment on there to get an update on the outcome of the study. Thanks for your help :-) Good work, another place i can complain about the concourse services, will anything get done? I hope so...... Link to comment Share on other sites More sharing options...
bendevos Posted November 13, 2015 Author Share Posted November 13, 2015 I hope so too Deano..... One thing I can promise hough is that every single feedback/participant view will be taken in to account in the study. Thanks if you took the time to do it. Link to comment Share on other sites More sharing options...
Gritstone Ram Posted November 13, 2015 Share Posted November 13, 2015 Done. Link to comment Share on other sites More sharing options...
Wolfie20 Posted November 13, 2015 Share Posted November 13, 2015 Done. Food & drink far too expensive and the half time 'entertainment' is dreadful Link to comment Share on other sites More sharing options...
cannable Posted November 13, 2015 Share Posted November 13, 2015 Just now, Wolfie20 said: Done. Food & drink far too expensive and the half time 'entertainment' is dreadful It still bewilders me as to why mascot boxing isn't a thing. Link to comment Share on other sites More sharing options...
Anon Posted November 13, 2015 Share Posted November 13, 2015 1 hour ago, cannable said: It still bewilders me as to why mascot boxing isn't a thing. The FA fine clubs any time a mascot does anything amusing. I think they ended up killing serial offenders like Cyrille The Swan and Hangus The Monkey. Link to comment Share on other sites More sharing options...
DarkFruitsRam7 Posted November 13, 2015 Share Posted November 13, 2015 4 hours ago, bendevos said: Hi everyone, I'm currently busy with a University Research Project that I'll be delivering back to the club at the end of the month. Your feedback will be greatly appreciated by clicking on the link https://www.surveymonkey.com/r/H3ZGR76 or copying and pasting it. There are only ten, mostly multiple choice questions but hopefully it won't go unheard. There's also a section on this on www.bendevos.com and www.sportmanagementderby.co.uk and please feel free to register or leave a comment on there to get an update on the outcome of the study. Thanks for your help :-) Done, hope it helps Link to comment Share on other sites More sharing options...
bendevos Posted November 13, 2015 Author Share Posted November 13, 2015 Thank you very much - most grateful! Link to comment Share on other sites More sharing options...
England Ram Posted November 14, 2015 Share Posted November 14, 2015 Done. Link to comment Share on other sites More sharing options...
CornwallRam Posted November 14, 2015 Share Posted November 14, 2015 I've done it. The results will be pretty predictable though. Aside from the odd personal gripe, e.g. wheelchair issues or the 'steward who always picks on me', the majority of negative responses will feature the catering, with the half time entertainment coming a close second. Quite what Mel can do about either is difficult to see. The catering is subcontracted out to Delaware North so the club has a limited input. Mel could (and probably should) buy out that contract, but the fundamental issues won't change. You are trying to serve c10,000 guests in the hour before kick-off and c20,000 during half time. You could employ three times the number of staff, but you'd lose money. If the club did it in house there's another staffing problem. How many decent staff want to work for 2 hours a fortnight? At least Delaware can provide a reasonable amount of hours by deploying staff in different venues. Also, to have any chance of coping with the rush the food needs to be pre-cooked, so the quality will always be questionable. I'm sure there are solutions out there, but I'm also sure that those solutions aren't as simple as getting better staff or changing the pie supplier. As for the half time entertainment - has it ever been good at any football ground? Do we even want it to be that good? Imagine if the club hit on a magic idea that gripped everyone so much that we all stayed and watched. When would you talk to your mates about the match? When would you go to the toilet? When would you buy your overpriced refreshments? Link to comment Share on other sites More sharing options...
bendevos Posted November 14, 2015 Author Share Posted November 14, 2015 That's all very good points - thanks very much. You are right, there definitely already seems to be a trend developing around the catering - no doubt it's been discussed many times on here. I respect your comment raising the question about what exactly it is that can be done. It's a valid point. I'm hoping that this study will come up with workable suggestions for improvements to implemented by looking at other clubs and sport. Time will tell I guess. I suppose one of the biggest shames is the fact that beer are not allowed to be taken into the stands, yet in rugby even glass bottles are fine. Of course safety comes in to it but would you throw a beer if the penalty was a lifelong ban? I don't know. You're probably right with regards to the quality issue also as I'm sure it must be difficult. What is it like at other grounds? My experience of the quality at sporting events in South Africa is that it's often exceptional, freshly cooked and tasty. Link to comment Share on other sites More sharing options...
We'll be back in 81 Posted November 14, 2015 Share Posted November 14, 2015 Half time entertainment, easy, topless dancers that will fill the ground. Or topless bar staff that will get beer sales up as well. Link to comment Share on other sites More sharing options...
Gritstone Ram Posted November 14, 2015 Share Posted November 14, 2015 To be honest I go to watch a football match. I ain't bothered about the other stuff. If I want a drink I find a decent pub that I can get to the ground from. My half time entertainment is a fag outside. The only thing they could do to improve my match day experience is win more games. Link to comment Share on other sites More sharing options...
Carl Sagan Posted November 14, 2015 Share Posted November 14, 2015 While I did the survey, I detest the phrase "match day experience", It's doubtless totally irrational on my part, but I can't help myself. Link to comment Share on other sites More sharing options...
robster1 Posted November 15, 2015 Share Posted November 15, 2015 On 14/11/2015 17:10:01, Carl Sagan said:a While I did the survey, I detest the phrase "match day experience", It's doubtless totally irrational on my part, but I can't help myself. Agree mate "match day experience" sounds like some Americanism phrasve. Link to comment Share on other sites More sharing options...
Zag zig Posted November 15, 2015 Share Posted November 15, 2015 Done. My area for improvement also focused on catering. They need better trying as much as anything, watching the inefficient way one will suddenly block the path of 3 others is frustrating, as is odd ones ability to comprehend what change the till is telling them to give out. Wonder at times if they get any sort of maths test or do they just meltdown with the numbers coming at them? Know that's harsh but sometimes they can be clueless. Link to comment Share on other sites More sharing options...
bendevos Posted November 15, 2015 Author Share Posted November 15, 2015 3 hours ago, robster1 said: Agree mate "match day experience" sounds like some Americanism phrasve. I respect your opinion on that - apologies if it doesn't sound fitting to English football. I guess the Sport management degree I'm busy with is based on an American model I suppose, so too having practical experience with a professional sports body like DCFC and a partnership with the University. At the end of the day I guess it's all about engaging with the fans and trying to please as many as possible. Thanks for everyone participating. Link to comment Share on other sites More sharing options...
Ram@Lincoln Posted November 16, 2015 Share Posted November 16, 2015 Could have had a option of going to the games with a parent. I'm sure most of the younger members on here do, and then some of the older ones with elderly parents. Link to comment Share on other sites More sharing options...
Carl Sagan Posted November 16, 2015 Share Posted November 16, 2015 45 minutes ago, Ram@Lincoln said: Could have had a option of going to the games with a parent. I'm sure most of the younger members on here do, and then some of the older ones with elderly parents. Wasn't there a family option? I take an older parent and that's what I chose. Link to comment Share on other sites More sharing options...
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