My girlfriend works for the company. It's important to point out Cygent took charge of Whorlton Hall after this investigation took place. Still, they're a terrible company to be a part of as I have discovered through evenings of tears and anger.
The truth is with most care homes, many of the staff are not properly qualified. Because the pay is below that of many fast food chains, there is a huge demand for care jobs. As a result, these companies will happily employ anyone who has a clean DBS check, no experience and no qualifications. Training is non-existent. The rotas for a long time were a complete joke. She was having to work day and night shifts on the same week with no proper days off in between. Hardly any weekends free. Thankfully this has been improved under her new manager.
I detest the thought of these companies making millions of pounds off vulnerable people, who pay £250 per night to sleep at a home. A member of staff on nights for a 12 hour shift will be paid £90-100, so where does the rest of the money go? That's right, in the company back pocket. It's a disgrace. They take advantage of good staff, employ people without the correct training and robbing families of their bank accounts.