Boycie Posted July 7, 2014 Share Posted July 7, 2014 You don't think they need a data migration/integration specialist do you? (checks current job title - sees that today it's Senior Integration Analyst) Tomorrow, trumpet soloist? Link to comment Share on other sites More sharing options...
eddie Posted July 7, 2014 Share Posted July 7, 2014 Tomorrow, trumpet soloist? Brane surjin Link to comment Share on other sites More sharing options...
DEL Posted July 7, 2014 Share Posted July 7, 2014 Just hope tickets for forest away can be purchase online... Link to comment Share on other sites More sharing options...
halifaxram Posted July 8, 2014 Share Posted July 8, 2014 Bit of a clunky way in but after you have reset your password and it rejects it, click "forgotten my password" it will send you a new one and then you are up and running. Worked for me anyway! Link to comment Share on other sites More sharing options...
eddie Posted July 9, 2014 Share Posted July 9, 2014 Getting fed up now. You know how the ticket office say that they will get back to you in 48 hours? Well, we're now over 3 days in, I have emailed them a second time and I've still not had the courtesy of a reply. Link to comment Share on other sites More sharing options...
eddie Posted July 9, 2014 Share Posted July 9, 2014 Getting fed up now. You know how the ticket office say that they will get back to you in 48 hours? Well, we're now over 3 days in, I have emailed them a second time and I've still not had the courtesy of a reply. Setting the record straight, I have now. Thanks, DCFC Link to comment Share on other sites More sharing options...
Schteve Posted July 10, 2014 Share Posted July 10, 2014 Setting the record straight, I have now. Thanks, DCFC eddie, what did they say to you? I've got the same problem. I asked for an e-ticket by email but have not received one. Link to comment Share on other sites More sharing options...
eddie Posted July 10, 2014 Share Posted July 10, 2014 eddie, what did they say to you? I've got the same problem. I asked for an e-ticket by email but have not received one. Teething trouble with the new print-at-home system. They cannot currently hand-crank tickets out where something went wrong at the time of purchase, but expect to have a solution in place next week. As an IT professional with responsibility for integration testing and UAT, I understand where they are coming from. Link to comment Share on other sites More sharing options...
Gladys' Handbag Posted July 10, 2014 Share Posted July 10, 2014 I had the same problem when I tried the 'print at home' option. Maybe I'm being a bit over critical here, but are you supposed to do the testing on the live system? I get the impression the have 'gone live' before things are really ready. Link to comment Share on other sites More sharing options...
eddie Posted July 10, 2014 Share Posted July 10, 2014 I had the same problem when I tried the 'print at home' option. Maybe I'm being a bit over critical here, but are you supposed to do the testing on the live system? I get the impression the have 'gone live' before things are really ready. Nowadays, companies take an 80:20 approach to testing. i.e. they expect to find 80% of the bugs for 20% of the time and effort, then fix others after implementation based upon severity. Based upon the premise that you can't find everything every time, and the fact that there are so many variables involved, especially with web-based processes, it's just one of the things that we have to live with now. It might be interesting to conduct a straw poll as to what ISP, what web browser, what operating system, what settings/preferences are selected with respect to your web browser and so on apply for those who failed to get a file back successfully. It would certainly help Derby County, but they didn't ask me for that information. Link to comment Share on other sites More sharing options...
Schteve Posted July 10, 2014 Share Posted July 10, 2014 I got my Rangers e-ticket 8 hours after I paid for it. Rather confusing. Link to comment Share on other sites More sharing options...
May Contain Nuts Posted July 10, 2014 Share Posted July 10, 2014 I got mine instantaneously Link to comment Share on other sites More sharing options...
eddie Posted July 10, 2014 Share Posted July 10, 2014 Got mine an hour ago. Looks like they've sorted out the issue. Link to comment Share on other sites More sharing options...
Gladys' Handbag Posted July 10, 2014 Share Posted July 10, 2014 Nowadays, companies take an 80:20 approach to testing. i.e. they expect to find 80% of the bugs for 20% of the time and effort, then fix others after implementation based upon severity. Based upon the premise that you can't find everything every time, and the fact that there are so many variables involved, especially with web-based processes, it's just one of the things that we have to live with now. It might be interesting to conduct a straw poll as to what ISP, what web browser, what operating system, what settings/preferences are selected with respect to your web browser and so on apply for those who failed to get a file back successfully. It would certainly help Derby County, but they didn't ask me for that information. Well I'm sure you're right and I'm talking out of my ar5e as usual. The problem is the old system was so bad that I was ready to be super critical about the new one. Totally unfair, as I understand this is a completely separate company. Obviously I don't know how many people had problems with the login procedure and/or 'print at home' tickets. Maybe it was just you, Schteve and me. Anyway I got my email with PDF today so I'll stop complaining........for now. Link to comment Share on other sites More sharing options...
TomBustler1884 Posted July 11, 2014 Share Posted July 11, 2014 Only issue for me is that there are huge gaps in the content. When I click on the season tickets section I just get a banner of last season's kit with no content whatsoever. Almost looks and acts like a demo site at the moment. Link to comment Share on other sites More sharing options...
eddie Posted July 11, 2014 Share Posted July 11, 2014 Only issue for me is that there are huge gaps in the content. When I click on the season tickets section I just get a banner of last season's kit with no content whatsoever. Almost looks and acts like a demo site at the moment. An educated guess here could be that, to address the immediate problem, they have rolled back to the QA site where they did UAT (which presumably did work when they were testing). Or perhaps you need to delete your cached pages, cookies etc and try again. Link to comment Share on other sites More sharing options...
DEL Posted July 11, 2014 Share Posted July 11, 2014 Does anyone know when tickets are on sale for Carlisle, Sheffield Wednesday and Charlton away? Hope this can purchase online though. Link to comment Share on other sites More sharing options...
Animal is a Ram Posted July 12, 2014 Share Posted July 12, 2014 Does anyone know when tickets are on sale for Carlisle, Sheffield Wednesday and Charlton away? Hope this can purchase online though. Away tickets usually start about 3 weeks before the game. I'd have thought we might have heard more about the Carlisle match by now.. Link to comment Share on other sites More sharing options...
May Contain Nuts Posted July 12, 2014 Share Posted July 12, 2014 Got mine an hour ago. Looks like they've sorted out the issue. Have they corrected the typo on the ticket itself yet though? Link to comment Share on other sites More sharing options...
eddie Posted July 12, 2014 Share Posted July 12, 2014 Have they corrected the typo on the ticket itself yet though? Not very observant, me. Can't spot one. Which typo was that then? Link to comment Share on other sites More sharing options...
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