loweman2 Posted July 6, 2014 Share Posted July 6, 2014 http://tickets.wearederby.com/en-GB/categories/home http://tickets.wearederby.com/subscriptions Does any body know what has changed on the wearederby website ? it looks like the club has been tinkering again and making changes, there is now a login box that asks for your "fan ID" and one for the password, now mine has always been the same it was simply my email address and a password and it never asked for "fan ID" it was customer number or email address, it now doesnt recognise those so i clicked on the forgot password link and was sent an email to change my password, which i did, now when i log in it only brings up my lads details, i used to have mine, my dads and my lads all linked to my account (we are all season ticket holders) and also friends customer numbers to allow me to buy tickets sat together at away games. has anybody else had problems in the last day or so ? have you tried to log in ? is it just me ? i now can not see my own details nor my dads as the email is now associated with my lads account (who is 4 !!), so WTF have the tools been tampering with now !!. please let me know cheers Link to comment Share on other sites More sharing options...
DEL Posted July 6, 2014 Share Posted July 6, 2014 Had this problem other day decided to email the ticket office to sort it out then about half hour later ticket office done it for me. fan id is your customer number and password is your postcode small. Good luck. Link to comment Share on other sites More sharing options...
ketteringram Posted July 6, 2014 Share Posted July 6, 2014 There are going to be loads of problems with this once the season starts and people try to log on to buy individual match tickets. Despite them saying the changes have been welcomed by fans, I think they are going to be overwhelmed with complaints. Link to comment Share on other sites More sharing options...
davenportram Posted July 6, 2014 Share Posted July 6, 2014 There are going to be loads of problems with this once the season starts and people try to log on to buy individual match tickets. Despite them saying the changes have been welcomed by fans, I think they are going to be overwhelmed with complaints. Maybe if they advertise these changes it would help. Link to comment Share on other sites More sharing options...
ketteringram Posted July 6, 2014 Share Posted July 6, 2014 Maybe if they advertise these changes it would help.Well it's on the site, but not the easiest thing to spot. I only found out through this place. But what percentage of Derby fans are on this site? On second thoughts, don't answer that! Link to comment Share on other sites More sharing options...
eddie Posted July 6, 2014 Share Posted July 6, 2014 Logged in, changed password, purchased Rangers tickets to print at home. Money deducted, ticket details/instructions/PDF not arrived. Have emailed the club. It happens. Nobody hurt (yet). Link to comment Share on other sites More sharing options...
loweman2 Posted July 6, 2014 Author Share Posted July 6, 2014 Had this problem other day decided to email the ticket office to sort it out then about half hour later ticket office done it for me. fan id is your customer number and password is your postcode small. Good luck. Thanks for that DEL will give it a go Link to comment Share on other sites More sharing options...
davenportram Posted July 6, 2014 Share Posted July 6, 2014 Logged in, changed password, purchased Rangers tickets to print at home. Money deducted, ticket details/instructions/PDF not arrived. Have emailed the club. It happens. Nobody hurt (yet). Check your spam folder (no not your outbox the one for incoming spam) Link to comment Share on other sites More sharing options...
eddie Posted July 6, 2014 Share Posted July 6, 2014 Check your spam folder (no not your outbox the one for incoming spam) Did. First place I looked. I even logged directly into the saved mails on NTL to see if it had bounced there. Mail from DCFC confirming me changing my password, then the transaction receipt, then an auto reply from DCFC because I've just mailed them to inform them that I've not received the tickets. Link to comment Share on other sites More sharing options...
davenportram Posted July 6, 2014 Share Posted July 6, 2014 Double check they've got the correct email address on the tickets website. Link to comment Share on other sites More sharing options...
eddie Posted July 6, 2014 Share Posted July 6, 2014 Double check they've got the correct email address on the tickets website. Well, the email address was used to notify me of the financial transaction, but there's no harm in double-checking. I checked. It's correct. Link to comment Share on other sites More sharing options...
May Contain Nuts Posted July 6, 2014 Share Posted July 6, 2014 There are going to be loads of problems with this once the season starts and people try to log on to buy individual match tickets. Despite them saying the changes have been welcomed by fans, I think they are going to be overwhelmed with complaints. Possibly. The main problem is that they've got to work off a database that's been migrated from one system to another multiple times over the course of the last god-knows-how-many years (I've had my customer number 12 years) In that time there will have been so many different people entering the data onto it, both staff and customers, that there's bound to be a whole host of duplicates, false records, incorrectly entered data,accounts using a variety of other people' customer numbers etc that the only way they can truly have an accurate database would be to scrap the whole thing and start again... but that in itself is implausible. Link to comment Share on other sites More sharing options...
eddie Posted July 7, 2014 Share Posted July 7, 2014 Possibly. The main problem is that they've got to work off a database that's been migrated from one system to another multiple times over the course of the last god-knows-how-many years (I've had my customer number 12 years) In that time there will have been so many different people entering the data onto it, both staff and customers, that there's bound to be a whole host of duplicates, false records, incorrectly entered data,accounts using a variety of other people' customer numbers etc that the only way they can truly have an accurate database would be to scrap the whole thing and start again... but that in itself is implausible. You don't think they need a data migration/integration specialist do you? (checks current job title - sees that today it's Senior Integration Analyst) Link to comment Share on other sites More sharing options...
loweman2 Posted July 7, 2014 Author Share Posted July 7, 2014 rang up the ticket office this morning and they explained that everything has to be started from scratch for linking customer accounts, so reeled off 8 customer numbers and the "integration specialist / data enterer" added them t my account and as if by magic they appeared infront of my very eyes !! so i havent tried it as yet but i now imagine buying a block of tickets for an away game should be straight forward, bottom line is that all details have to be keyed in again by the club at this stage, you can email them with a list if required. i would do it now whilst they are prepared to do adhoc requests over the phone rather than wait until the day before you require to buy more than one ticket. Link to comment Share on other sites More sharing options...
Gladys' Handbag Posted July 7, 2014 Share Posted July 7, 2014 Not having a good 'user experience' with the new site. Logged in fine with my customer code and postcode, and got an expired password message which is OK. But it went downhill form there, entered a new password and got an 'invalid operation' message. Now I'm getting a 'user not found' message when I try my customer number and the new password I entered or my postcode. After the Chelsea ticket debacle, I was hoping that when the club announced they were changing the company that handled the online ticket operation things would improved, but I'm waiting to be impressed. This is basic stuff and not a difficult thing to handle by any competent IT company. As someone who lives 120 miles from Derby it's difficult for me to get to the ticket office and it would be really useful to have a system that worked. Link to comment Share on other sites More sharing options...
loweman2 Posted July 7, 2014 Author Share Posted July 7, 2014 Not having a good 'user experience' with the new site. Logged in fine with my customer code and postcode, and got an expired password message which is OK. But it went downhill form there, entered a new password and got an 'invalid operation' message. Now I'm getting a 'user not found' message when I try my customer number and the new password I entered or my postcode. After the Chelsea ticket debacle, I was hoping that when the club announced they were changing the company that handled the online ticket operation things would improved, but I'm waiting to be impressed. This is basic stuff and not a difficult thing to handle by any competent IT company. As someone who lives 120 miles from Derby it's difficult for me to get to the ticket office and it would be really useful to have a system that worked. ring the ticket office and they will sort it out over the phone for you Ticket Office: 0871 472 1884* (opt 1) Link to comment Share on other sites More sharing options...
eddie Posted July 7, 2014 Share Posted July 7, 2014 ring the ticket office and they will sort it out over the phone for you Ticket Office: 0871 472 1884* (opt 1) That's fine if you're not deaf. Link to comment Share on other sites More sharing options...
Gladys' Handbag Posted July 7, 2014 Share Posted July 7, 2014 That's fine if you're not deaf. Or you don't want to pay 10p a minute for the advice. I've worked out what the problem is. I should have read the error message more carefully. You get 'User not found, please check username and password' if you type in the wrong password. There is a problem with the password update after the initial login which gives the Invalid operation error. I'm not sure what state the password is left in after this message, I reset the password with the 'forgotten password' option and it now works OK with the right password. They should change the error message to something like 'Your Fan ID or password is incorrect'. Sounds trivial but the way it's worded is important. Link to comment Share on other sites More sharing options...
eddie Posted July 7, 2014 Share Posted July 7, 2014 ring the ticket office and they will sort it out over the phone for you Ticket Office: 0871 472 1884* (opt 1) They are obviously too busy doing that to reply to my email. Link to comment Share on other sites More sharing options...
DEL Posted July 7, 2014 Share Posted July 7, 2014 It's fine for those people that can hear but not myself I find it so hard to hear impossible but it's ok to hear when in person though. Wish they do typetalk Bananas Link to comment Share on other sites More sharing options...
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