Fraser_23 Posted May 8, 2017 Share Posted May 8, 2017 Hi, I'm hoping that there is some technical geniuses out there! I need some help with my printer before I literally throw it out of the window. I'm trying to print some past papers for my revision for my gcses next week. Over the past couple of months this issue has been happening on and off. Sometimes it prints perfectly and without any issues. Today it has done what it frequently does. When I click print it says "another computer is using the printer" When in fact it isn't ( all other devices switched off). However when I click "display print queue" it says that the document is printing when in fact ..... it never does!!! Please can anybody help ? Laptop = HP pavilion Printer = CanonMG5550 Link to comment Share on other sites More sharing options...
Sith Happens Posted May 8, 2017 Share Posted May 8, 2017 Try reinstalling the printer drivers, Worth checking the website to see if any new ones exist. Or try this. Link to comment Share on other sites More sharing options...
Ewe Ram Posted May 8, 2017 Share Posted May 8, 2017 Have you tried deleting the print driver then downloading the latest print driver? Link to comment Share on other sites More sharing options...
LesterRam Posted May 8, 2017 Share Posted May 8, 2017 45 minutes ago, Fraser_23 said: Hi, I'm hoping that there is some technical geniuses out there! I need some help with my printer before I literally throw it out of the window. I'm trying to print some past papers for my revision for my gcses next week. Over the past couple of months this issue has been happening on and off. Sometimes it prints perfectly and without any issues. Today it has done what it frequently does. When I click print it says "another computer is using the printer" When in fact it isn't ( all other devices switched off). However when I click "display print queue" it says that the document is printing when in fact ..... it never does!!! Please can anybody help ? Laptop = HP pavilion Printer = CanonMG5550 Canons are infamous for this exact thing, power the printer down and switch it back on, don't forget to cancel the cuing action on your PC first. Link to comment Share on other sites More sharing options...
Boycie Posted May 8, 2017 Share Posted May 8, 2017 Amateurs. have you tried loading a new printer driver after deleting the existing one? Link to comment Share on other sites More sharing options...
Fraser_23 Posted May 8, 2017 Author Share Posted May 8, 2017 2 hours ago, Ewe Ram said: Have you tried deleting the print driver then downloading the latest print driver? I'll try that tomorrow. Cheers Link to comment Share on other sites More sharing options...
Fraser_23 Posted May 8, 2017 Author Share Posted May 8, 2017 25 minutes ago, Boycie said: Amateurs. have you tried loading a new printer driver after deleting the existing one? I apologise for not being as technologically advanced as you. BTW you should have a capital H at the start of 'have'. New sentence = Capital letter AMATEUR (appreciate the help) Link to comment Share on other sites More sharing options...
DEL Posted May 8, 2017 Share Posted May 8, 2017 26 minutes ago, Fraser_23 said: I'll try that tomorrow. Cheers Hope it gets sorted and good luck with your GCSE'S. Link to comment Share on other sites More sharing options...
McRamFan Posted May 9, 2017 Share Posted May 9, 2017 8 hours ago, Fraser_23 said: I apologise for not being as technologically advanced as you. BTW you should have a capital H at the start of 'have'. New sentence = Capital letter AMATEUR (appreciate the help) It's a football forum, not a grammer one. 10 hours ago, LesterRam said: Printer = CanonMG5550 Canon MG5550. 11 hours ago, Fraser_23 said: help ? help? Don't throw stones in your own glasshouse... Link to comment Share on other sites More sharing options...
eddie Posted May 9, 2017 Share Posted May 9, 2017 11 hours ago, LesterRam said: Canons are infamous for this exact thing, power the printer down and switch it back on, don't forget to cancel the cuing action on your PC first. Agreed. It's basically the print queue not being released from a previous session. Like just about every long-standing Canon printer user, I too had this problem 4 or 5 years ago. I uninstalled my printer, made sure the print queue was deleted then re-installed the printer (actually I think it self-installed) and updated the drivers. Link to comment Share on other sites More sharing options...
Fraser_23 Posted May 9, 2017 Author Share Posted May 9, 2017 9 hours ago, McRamFan said: It's a football forum, not a grammer one. Canon MG5550. help? Don't throw stones in your own glasshouse... Just a bit of banter mate...... Chill! How many times did you check what you wrote to make sure it was 100% correct? Link to comment Share on other sites More sharing options...
Fraser_23 Posted May 9, 2017 Author Share Posted May 9, 2017 17 hours ago, Derby_EnglandLoyal said: Hope it gets sorted and good luck with your GCSE'S. cheers lad Link to comment Share on other sites More sharing options...
McRamFan Posted May 9, 2017 Share Posted May 9, 2017 14 minutes ago, Fraser_23 said: Just a bit of banter mate...... Chill! How many times did you check what you wrote to make sure it was 100% correct? 99% of the time. Link to comment Share on other sites More sharing options...
LesterRam Posted May 9, 2017 Share Posted May 9, 2017 18 minutes ago, Fraser_23 said: Just a bit of banter mate...... Chill! How many times did you check what you wrote to make sure it was 100% correct? You kidding me, his spewlling is bloodee awful but I don't have the hart to tell him. Link to comment Share on other sites More sharing options...
Boycie Posted May 9, 2017 Share Posted May 9, 2017 18 hours ago, Fraser_23 said: I apologise for not being as technologically advanced as you. BTW you should have a capital H at the start of 'have'. New sentence = Capital letter AMATEUR (appreciate the help) Your not klever u no. Link to comment Share on other sites More sharing options...
Fraser_23 Posted May 9, 2017 Author Share Posted May 9, 2017 4 minutes ago, Boycie said: Your not klever u no. I is so sowy Link to comment Share on other sites More sharing options...
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