cheron85 Posted October 12, 2020 Share Posted October 12, 2020 43 minutes ago, rammieib said: Is there anything more important than your customers? I would argue there isn't. I'd say it's slightly more tricky for a football club - The 'customers' don't just want to be able to see games - They also want to see the team doing well, the club doing well and making progress etc - So if the main focus of the finance team at the moment has been say, working out whether we can make signings and how that might affect our overall cashflow then I'd say most 'customers' would be understanding of it However I do think a bit of simple communication would help a lot with managing people's patience rammieib 1 Link to comment Share on other sites More sharing options...
angieram Posted October 12, 2020 Share Posted October 12, 2020 (edited) 5 minutes ago, cheron85 said: I'd say it's slightly more tricky for a football club - The 'customers' don't just want to be able to see games - They also want to see the team doing well, the club doing well and making progress etc - So if the main focus of the finance team at the moment has been say, working out whether we can make signings and how that might affect our overall cashflow then I'd say most 'customers' would be understanding of it However I do think a bit of simple communication would help a lot with managing people's patience Yes, it does feel rather like we have been forgotten, while people who bought season tickets later have already had their discounts applied. We are owed season ticket discounts and Preston away ticket refunds. It's not a huge amount in the scale of things, but a quick email to let us know we haven't been forgotten (or even a mention in some of the other generic notices about discounts issued by the club) would be reassuring. There can't be that many of us surely who renewed and paid in full before lockdown. Edited October 12, 2020 by angieram Abu Derby, ThePrisoner, Nishfan and 1 other 3 1 Link to comment Share on other sites More sharing options...
ThePrisoner Posted October 12, 2020 Share Posted October 12, 2020 8 minutes ago, angieram said: Yes, it does feel rather like we have been forgotten, while people who bought season tickets later have already had their discounts applied. We are owed season ticket discounts and Preston away ticket refunds. It's not a huge amount in the scale of things, but a quick email to let us know we haven't been forgotten (or even a mention in some of the other generic notices about discounts issued by the club) would be reassuring. There can't be that many of us surely who renewed and paid in full before lockdown. I'm in the same boat. Renewed before lockdown so I'm owed season ticket discount. I really hope they're not planning to include it in the pro-rata calculation for next year. Link to comment Share on other sites More sharing options...
G STAR RAM Posted October 12, 2020 Share Posted October 12, 2020 3 hours ago, rammieib said: Is there anything more important than your customers? I would argue there isn't. Your customers staying alive? ThePrisoner 1 Link to comment Share on other sites More sharing options...
Rev Posted October 12, 2020 Share Posted October 12, 2020 4 hours ago, G STAR RAM said: Your customers staying alive? Not for an undertaker. Mucker1884, ThePrisoner, Jayram and 3 others 6 Link to comment Share on other sites More sharing options...
Jayram Posted October 12, 2020 Share Posted October 12, 2020 (edited) 37 minutes ago, reverendo de duivel said: Not for an undertaker. Mate, you have made me laugh out loud for the first time in ages with that comment - you are a comedy genius, thank you! ?? Edited October 12, 2020 by Jayram Rev 1 Link to comment Share on other sites More sharing options...
Anna Posted October 14, 2020 Share Posted October 14, 2020 Received this, this morning: Hi Anna Thank you for your email. "Unfortunately, we are unable to provide a timeline on when supporters should expect their refunds as the process is manual. If you wish to cancel your Direct Debit with your bank you may do so, this will stop any further payments being taken before your season ticket is cancelled. We do ask for supporters’ patience and understanding whilst processing refunds as the club are currently working under limited resources. If you wish to cancel your Direct Debit with your bank you may do so, this will stop any further payments being taken before your season ticket is cancelled. Kind Regards Becca" Link to comment Share on other sites More sharing options...
JG400 Posted October 14, 2020 Author Share Posted October 14, 2020 2 hours ago, Anna said: Received this, this morning: Hi Anna Thank you for your email. "Unfortunately, we are unable to provide a timeline on when supporters should expect their refunds as the process is manual. If you wish to cancel your Direct Debit with your bank you may do so, this will stop any further payments being taken before your season ticket is cancelled. We do ask for supporters’ patience and understanding whilst processing refunds as the club are currently working under limited resources. If you wish to cancel your Direct Debit with your bank you may do so, this will stop any further payments being taken before your season ticket is cancelled. Kind Regards Becca" This implies that some may have been refunded , I would love to know if any have , this feels like the time that Radio Derby ought to step in , I wonder if Owen Bradley asked Mel about this in his interview broadcast tonight , we shall see I guess Link to comment Share on other sites More sharing options...
ThePrisoner Posted October 14, 2020 Share Posted October 14, 2020 28 minutes ago, JG400 said: This implies that some may have been refunded , I would love to know if any have , this feels like the time that Radio Derby ought to step in , I wonder if Owen Bradley asked Mel about this in his interview broadcast tonight , we shall see I guess Owen Bradley hasn't been on RD for years! Link to comment Share on other sites More sharing options...
JG400 Posted October 14, 2020 Author Share Posted October 14, 2020 (edited) 1 hour ago, ThePrisoner said: Owen Bradley hasn't been on RD for years! Doh whata mistaka to maker ? I mean Ed Dawes -- some of the letters match or someone like that , on sport scene anyway Edited October 14, 2020 by JG400 ThePrisoner 1 Link to comment Share on other sites More sharing options...
Rab a dab doo Posted October 14, 2020 Share Posted October 14, 2020 Maybe there saving the refunds to help with Wilson's loan fee. Link to comment Share on other sites More sharing options...
Anna Posted October 15, 2020 Share Posted October 15, 2020 Received an email letter saying about potential charges for cancelling my Direct Debit, despite being told to. I understand it's unprecedented times, but getting increasingly frustrated and the lack of communication is making me feel unvalued ? Link to comment Share on other sites More sharing options...
Steve Buckley’s Dog Posted October 15, 2020 Share Posted October 15, 2020 I got this email today. Der Mr Buckley’s Dog, Sorry-no refund for you. Our scouting department blew it all on tequila during the search for a new centre forward. It’s not easy finding 46 year old journeymen strikers you know. Now stop emailing us so we can concentrate on locating Dean Holdsworth. Yours sincerely, Becca Guess I will have to keep waiting. Anna and kash_a_ram_a_ding_dong 2 Link to comment Share on other sites More sharing options...
rammieib Posted October 15, 2020 Share Posted October 15, 2020 Continuous pi$$ poor customer response from Derby County here. If they have no resources, I think that was fairly obvious back in September but still made an offer to fans. The supporters have been taken for mugs. It’s ok though, we will be giving Kazim-Richards 3-5k a week though. Before anyone asks, I renewed, fully knowing that I’ve paid for a 21/22 ST in reality. It’s the thousands of others who genuinely need the money back right now I feel for. Link to comment Share on other sites More sharing options...
Roboram Posted October 15, 2020 Share Posted October 15, 2020 Not received a refund for my Millwall away tickets yet. I emailed the club last week to ask about it & they basically told me to stop complaining & be patient. Still wouldn’t tell me when I’d get it though, or my season ticket refund for that matter. Personally I think DCFC have handled communication with fans throughout the whole Covid thing appallingly. This is in stark contrast to our friends at Derbyshire cricket who have kept members involved of proceedings every step of the way. They always respond to calls/emails, hold regular zoom meetings etc. rammieib 1 Link to comment Share on other sites More sharing options...
chadlad Posted October 27, 2020 Share Posted October 27, 2020 On 15/10/2020 at 17:11, Anna said: Received an email letter saying about potential charges for cancelling my Direct Debit, despite being told to. I understand it's unprecedented times, but getting increasingly frustrated and the lack of communication is making me feel unvalued ? We are considering cancelling our season tickets due to economics and the current Covid situation in which I see little possibility of spectators being allowed to attend matches during this season. We both pay by monthly direct debit and slightly concerned about the legality of cancellation and possible charges. Has anyone had any experience of this? Link to comment Share on other sites More sharing options...
kash_a_ram_a_ding_dong Posted October 27, 2020 Share Posted October 27, 2020 On 12/10/2020 at 11:54, ThePrisoner said: I'm in the same boat. Renewed before lockdown so I'm owed season ticket discount. I really hope they're not planning to include it in the pro-rata calculation for next year. I bet they are... Link to comment Share on other sites More sharing options...
Anag Ram Posted October 27, 2020 Share Posted October 27, 2020 On 15/10/2020 at 22:39, Roboram said: Not received a refund for my Millwall away tickets yet. I emailed the club last week to ask about it & they basically told me to stop complaining & be patient. Still wouldn’t tell me when I’d get it though, or my season ticket refund for that matter. Personally I think DCFC have handled communication with fans throughout the whole Covid thing appallingly. This is in stark contrast to our friends at Derbyshire cricket who have kept members involved of proceedings every step of the way. They always respond to calls/emails, hold regular zoom meetings etc. Yes, I was told refunds would be made ‘throughout September’. When I chased this up the reply was basically ‘we’re busy, be patient’. Link to comment Share on other sites More sharing options...
G STAR RAM Posted October 27, 2020 Share Posted October 27, 2020 A loan has been taken out secured against Moor Farm, I wonder if this is related to refunding season tickets? Link to comment Share on other sites More sharing options...
RamNut Posted October 27, 2020 Share Posted October 27, 2020 38 minutes ago, G STAR RAM said: A loan has been taken out secured against Moor Farm, I wonder if this is related to refunding season tickets? To pay off cocu ? Link to comment Share on other sites More sharing options...
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