David Posted September 22, 2018 Share Posted September 22, 2018 I have the full sports package, every channel, the whole lot. I even pay the extra in 2018 to get it in glorious HD. For some reason I'm unable to watch SSN or Sky Sports Mix in HD, both chuck up errors that eventually take me to pages asking for more money, all other sports channels work fine. Can't be right this, anyone else get the same? Link to comment Share on other sites More sharing options...
loweman2 Posted September 22, 2018 Share Posted September 22, 2018 All fine in sunny Derby ! Link to comment Share on other sites More sharing options...
loweman2 Posted September 22, 2018 Share Posted September 22, 2018 Ring up sky and get them to resend the magic down ! Link to comment Share on other sites More sharing options...
David Posted September 22, 2018 Author Share Posted September 22, 2018 4 minutes ago, loweman2 said: Ring up sky and get them to resend the magic down ! I've given up ringing Sky due to the language barrier, try to use live chat where possible but can't trigger a link to it today. Found SMS and Facebook which claim to be open 7 days a week till 8pm but when messaged both say closed. Are you on Sky Q or the older Sky+ HD box? Link to comment Share on other sites More sharing options...
loweman2 Posted September 22, 2018 Share Posted September 22, 2018 On sky q mate, the problem you are quoting needs the system refreshing on their system, I assume you have tried removing the card etc and restarting without it in ? Link to comment Share on other sites More sharing options...
loweman2 Posted September 22, 2018 Share Posted September 22, 2018 The language barrier is horrific isn’t it ! I have felt your pain ! Link to comment Share on other sites More sharing options...
David Posted September 22, 2018 Author Share Posted September 22, 2018 19 minutes ago, loweman2 said: On sky q mate, the problem you are quoting needs the system refreshing on their system, I assume you have tried removing the card etc and restarting without it in ? Didn't think to reboot without card, just tried it but still no luck, will swing them another message on Monday morning Link to comment Share on other sites More sharing options...
ketteringram Posted September 22, 2018 Share Posted September 22, 2018 1 hour ago, David said: Didn't think to reboot without card, just tried it but still no luck, will swing them another message on Monday morning Has it always been that way, or normally OK and just started doing that today? Link to comment Share on other sites More sharing options...
David Posted September 22, 2018 Author Share Posted September 22, 2018 4 minutes ago, ketteringram said: Has it always been that way, or normally OK and just started doing that today? I don't know to be honest, last weekend I wanted to watch Sky Sports Mix for Redzone, first time I've ever tried to watch it, at first I could only find the SD channel as the HD wasn't in the Sports tab. I went to find the HD as SD was unwatchable with my dodgy eyes and found SSN HD at the same time, I thought there wasn't a HD news channel as again it wasn't in the Sports tab, just assumed they were being tight even though Soccer Saturday was in HD through the other channels. Put them both into my favourites and removed News SD, went to watch the Sky Sports Mix HD and wouldn't let me due to the error, didn't think to try News at the time. Today went to put it on for Soccer Saturday as I couldn't be bothered to listen to the Fulham post match and the error came up on News as well. It's a bit weird that both channels are not in the Sports tab. Link to comment Share on other sites More sharing options...
CWC1983 Posted September 22, 2018 Share Posted September 22, 2018 Comcast have won the fight with Fox to buy Sky The perceived wisdom being that subscriptions will go up. Link to comment Share on other sites More sharing options...
McRainy Posted September 23, 2018 Share Posted September 23, 2018 It'll be interference from those Russian dolls. Link to comment Share on other sites More sharing options...
David Posted September 23, 2018 Author Share Posted September 23, 2018 2 minutes ago, Lambchop said: It'll be interference from those Russian dolls. I see what you did there! Link to comment Share on other sites More sharing options...
Bwash_Ram Posted September 23, 2018 Share Posted September 23, 2018 Get Sky Q its awesome (once you get used to it) Link to comment Share on other sites More sharing options...
AdamRam Posted September 23, 2018 Share Posted September 23, 2018 17 hours ago, David said: I've given up ringing Sky due to the language barrier, try to use live chat where possible but can't trigger a link to it today. Found SMS and Facebook which claim to be open 7 days a week till 8pm but when messaged both say closed. Are you on Sky Q or the older Sky+ HD box? most call centres are now located in another county, they follow flow charts based upon your answer. Ask to be escalated to level 2 and back to someone in the UK. They will sort it for you, benn with Sky so long we get transferred to that department automatically, “VIP” service. Having a VIP service is just admiring that your normal service is poo though, ridiculous. Link to comment Share on other sites More sharing options...
Anag Ram Posted September 23, 2018 Share Posted September 23, 2018 19 hours ago, David said: I've given up ringing Sky due to the language barrier, try to use live chat where possible but can't trigger a link to it today. Found SMS and Facebook which claim to be open 7 days a week till 8pm but when messaged both say closed. Are you on Sky Q or the older Sky+ HD box? We're in dispute with Sky at the moment. Signed up to a new package costing £93 pm. The webchat conversation clearly confirms the package 'including all your sports' will be in HD. Now they're saying it's extra. Dealing with Sky is like dealing with loan sharks. Good luck with your issues. Link to comment Share on other sites More sharing options...
David Posted September 23, 2018 Author Share Posted September 23, 2018 Still can’t wrap my head around HD being an extra in 2018, I swear the quality of their SD channels are much worse than BBC, ITV and C4. Got it down to £2pm which isn’t that bad, but still Link to comment Share on other sites More sharing options...
Joe. Posted September 23, 2018 Share Posted September 23, 2018 1 hour ago, David said: Still can’t wrap my head around HD being an extra in 2018, I swear the quality of their SD channels are much worse than BBC, ITV and C4. Got it down to £2pm which isn’t that bad, but still They're only doing hd from 1st of October I think we had a letter about it, our subscription is SD but is going up £2/month from our October bill because they are only broadcasting HD sky sports Link to comment Share on other sites More sharing options...
Rev Posted September 23, 2018 Share Posted September 23, 2018 My Sky has gone from under £80 a month in the 1st year, to around £140 a month 2 years in. On top of that, the missus pays £25 extra a month for BT Sport, and we've got Netflix and Prime on top. I don't even watch TV much either, unless it's Derby and the odd other game. Link to comment Share on other sites More sharing options...
ariotofmyown Posted September 23, 2018 Share Posted September 23, 2018 2 hours ago, reveldevil said: My Sky has gone from under £80 a month in the 1st year, to around £140 a month 2 years in. On top of that, the missus pays £25 extra a month for BT Sport, and we've got Netflix and Prime on top. I don't even watch TV much either, unless it's Derby and the odd other game. Get Now TV Link to comment Share on other sites More sharing options...
Carl Sagan Posted September 25, 2018 Share Posted September 25, 2018 On 23/09/2018 at 19:38, reveldevil said: My Sky has gone from under £80 a month in the 1st year, to around £140 a month 2 years in. On top of that, the missus pays £25 extra a month for BT Sport, and we've got Netflix and Prime on top. I don't even watch TV much either, unless it's Derby and the odd other game. You seriously need to ring them and say you'll leave unless they halve your bill: https://www.moneysavingexpert.com/utilities/haggle-with-sky-existing-customer-tips/ Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.