halifaxram Posted May 1, 2018 Share Posted May 1, 2018 Has anyone had problems with online ticket purchase since the "upgrade" last week. Seat selection maps will not load and the payment process is very clunky, having previously been smooth and seamless. I have notified the club, and am awaiting a response. This may not present a problem for the bulk of you who may have season tickets, but next week might see an almighty online surge for play-off tickets and the last thing any of us want is technical glitches getting in the way. Just for information, I have experienced the same issues on two Apple Macs and an iPad. Would be interested to know if anyone else had the same problems. Even if you are sorted, perhaps one or two of the techno nerds might wish to try the first part of the ticket buying process to see if you experience any issues. I am sure the club would need to know ASAP if the process is not robust on all platforms as next couple of weeks might see the biggest rush for tickets for some time. All the Best guys/gals. Link to comment Share on other sites More sharing options...
David Posted May 1, 2018 Share Posted May 1, 2018 Seat selection isn't working for me either on my iPad or Mac using Safari, but just tried in Chrome and it works fine. Link to comment Share on other sites More sharing options...
Paese Posted May 1, 2018 Share Posted May 1, 2018 I have had problems at various points of the process since the 'upgrade' including the seat selection and payment page. But these were all isolated to my Chrome browser. They seem fine when I revert to Firefox, you could try using a different browser and see if you still have issues? Or, make sure your current browser is the latest version. Link to comment Share on other sites More sharing options...
kash_a_ram_a_ding_dong Posted May 1, 2018 Share Posted May 1, 2018 There's your problem right there #Appleout Link to comment Share on other sites More sharing options...
halifaxram Posted May 1, 2018 Share Posted May 1, 2018 Thanks guys, interesting to note that the process fails on the iPad, within the dcfc app which you would rather expect to work irrespective of safari issues etc. It might be in everyones best interest, if as many as possible inform the club, as we don't really want to experience this next week, if we somehow bluff our way past Barnsley. I will download a different browser to try. Thanks for those suggestions. Link to comment Share on other sites More sharing options...
rammieib Posted May 1, 2018 Share Posted May 1, 2018 In this day and age, anyone should be able to use any browser and it should work seamlessly. Link to comment Share on other sites More sharing options...
Paese Posted May 1, 2018 Share Posted May 1, 2018 6 minutes ago, rammieib said: In this day and age, anyone should be able to use any browser and it should work seamlessly. If only. Link to comment Share on other sites More sharing options...
halifaxram Posted May 1, 2018 Share Posted May 1, 2018 Quick update guys. The club have got back to me and are aware of problems with iOS devices, android, and Mac. A fix is awaited. Its the dreaded curse of the upgrade, which often ends up being nothing of the sort. Link to comment Share on other sites More sharing options...
irobinson Posted May 1, 2018 Share Posted May 1, 2018 Boo Boo - Apple how will I know where the singing section is lol Link to comment Share on other sites More sharing options...
archied Posted May 1, 2018 Share Posted May 1, 2018 Yep real nightmare last week trying to get tickets Link to comment Share on other sites More sharing options...
Shuff264 Posted May 1, 2018 Share Posted May 1, 2018 4 hours ago, rammieib said: In this day and age, anyone should be able to use any browser and it should work seamlessly. Spoken by someone not in web development! Link to comment Share on other sites More sharing options...
irobinson Posted May 2, 2018 Share Posted May 2, 2018 Still shagged - when’s it going to be fixed Booo Apple out Link to comment Share on other sites More sharing options...
David Posted May 2, 2018 Share Posted May 2, 2018 16 minutes ago, irobinson said: Still shagged - when’s it going to be fixed Booo Apple out Chrome on Apple devices work if you need to get on Link to comment Share on other sites More sharing options...
archied Posted May 2, 2018 Share Posted May 2, 2018 6 minutes ago, David said: Chrome on Apple devices work if you need to get on Tried it ,, chrome on iPad doesn’t load seating plan Link to comment Share on other sites More sharing options...
Ramchop Posted May 2, 2018 Share Posted May 2, 2018 14 hours ago, Shuff264 said: Spoken by someone not in web development! I work in software testing and cross browser issues are rarely enough to block code going live Just make sure your ceremonies are done on a browser that works! (Ps, if anyone from Dcfc are reading this, if there wasn't already an open defect for this, then you need a better test manager; give me a call!) #gizajob Link to comment Share on other sites More sharing options...
Shuff264 Posted May 2, 2018 Share Posted May 2, 2018 43 minutes ago, Ramchop said: I work in software testing and cross browser issues are rarely enough to block code going live Just make sure your ceremonies are done on a browser that works! (Ps, if anyone from Dcfc are reading this, if there wasn't already an open defect for this, then you need a better test manager; give me a call!) #gizajob I work in software development, first response when someone reports a bug "well it works on my machine!" Link to comment Share on other sites More sharing options...
sage Posted May 2, 2018 Share Posted May 2, 2018 My season ticket seems to be working fine. ? Link to comment Share on other sites More sharing options...
halifaxram Posted May 2, 2018 Share Posted May 2, 2018 Chrome not working for me. If anyone can't buy a ticket for this weekend, I had to select the block I wanted and then take pot-luck with Best Available, but at least it covers the Barnsley game. Hope its sorted if we get into the play-offs. Link to comment Share on other sites More sharing options...
irobinson Posted May 2, 2018 Share Posted May 2, 2018 5 hours ago, David said: Chrome on Apple devices work if you need to get on All sorted?cheers. By the looks of it - going to be a big crowd Link to comment Share on other sites More sharing options...
Spooney1963 Posted May 2, 2018 Share Posted May 2, 2018 Hi All still having trouble with the site. Tried chrome, Firefox and a few other browsers but seating plan just won’t load on iPad anyone got any other ideas? i have emailed the club re the problem . thanks in anticipation Link to comment Share on other sites More sharing options...
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