RamO Posted January 1, 2019 Share Posted January 1, 2019 4 minutes ago, Tim Bucktoo said: Sounds like it’s not just me then. Has anyone got the same error message as my earlier post? My error message is: "Unauthorized country" "We're sorry, this content is only available in certain countries" This is very frustrating. I am in Japan - one of the countries on the 'exception' list. Link to comment Share on other sites More sharing options...
RamO Posted January 1, 2019 Share Posted January 1, 2019 On 31/12/2018 at 19:16, TheAllestreeRam said: Unfortunately it is not worldwide. Just the UK and countries where the EFL do not have a broadcasting rights agreement because the game has been picked by another broadcaster (Pitch International). If you're abroad an cant watch because of this then maybe you could take a 'connecting flight' to one of these countries https://www.dcfc.co.uk/page/ramstv-availability-for-tv-games?nocache=1 where the game will be available I am in Japan and not able to watch... Link to comment Share on other sites More sharing options...
Owen87ITK Posted January 1, 2019 Share Posted January 1, 2019 Hi folks, The game today isn’t available worldwide because it’s been picked by Pitch International. That means it’s only available in selected countries that aren’t covered by that deal. That should have been made clearer beforehand, so sorry for that. Owen Link to comment Share on other sites More sharing options...
Owen87ITK Posted January 1, 2019 Share Posted January 1, 2019 11 minutes ago, SK47 said: Absolutely shocking. Very disappointed considering the fact it costs a tenner. If people in power want to prevent us not paying and watching them on illegal sites, this has to work. This isn't the first time it's happened either, it's an on going theme If you’re in the UK, should be working fine. Link to comment Share on other sites More sharing options...
SK47 Posted January 1, 2019 Share Posted January 1, 2019 4 minutes ago, Tim Bucktoo said: Sounds like it’s not just me then. Has anyone got the same error message as my earlier post? I've tried other sites and they are showing different games listed as Derby Vs Borough. Proper messed up my plan to chill and watch the game. Well done Rams TV you useless bag of Tommy tank North East Ram and RamO 2 Link to comment Share on other sites More sharing options...
RamO Posted January 1, 2019 Share Posted January 1, 2019 3 minutes ago, OwenB87 said: Hi folks, The game today isn’t available worldwide because it’s been picked by Pitch International. That means it’s only available in selected countries that aren’t covered by that deal. That should have been made clearer beforehand, so sorry for that. Owen We really should have been given a heads up about this. Will this happen again? Link to comment Share on other sites More sharing options...
SK47 Posted January 1, 2019 Share Posted January 1, 2019 Just now, OwenB87 said: If you’re in the UK, should be working fine. Yeah mate, working brilliantly ? North East Ram and RamO 2 Link to comment Share on other sites More sharing options...
Owen87ITK Posted January 1, 2019 Share Posted January 1, 2019 1 minute ago, RamO said: We really should have been given a heads up about this. Will this happen again? I’m told it was in the PR beforehand, though I admit I haven’t read any of it myself. I’m sure other games will be picked for Sky/Pitch International, yes. Again, I think it’s usually advertised in advance. RamO 1 Link to comment Share on other sites More sharing options...
North East Ram Posted January 1, 2019 Share Posted January 1, 2019 What a waste of £10. Error messages, no footage and no response from the support team. Oh well. SK47 1 Link to comment Share on other sites More sharing options...
Guest Posted January 1, 2019 Share Posted January 1, 2019 I'm in the uk - it won't work off the website but will through the rams tv app. Having to watch through 4g not via wifi also won't show video through a cable connected to the tv so watching on a phone screen Link to comment Share on other sites More sharing options...
SK47 Posted January 1, 2019 Share Posted January 1, 2019 Just now, Tim Bucktoo said: What a waste of £10. Error messages, no footage and no response from the support team. Oh well. Yeah, it amazes me how smooth the payment system operates though, never an error. Soon as you wanna view what you have paid for, problems with very little done to rectify it. My theory is, If it doesn't work perfectly 99% of the time.. it shouldn't be released to us especially at £10 a pop. I actually think we should of got the first month free while they ironed out any problems instead of us paying to be guinea pigs Link to comment Share on other sites More sharing options...
North East Ram Posted January 1, 2019 Share Posted January 1, 2019 I’ve been advised to download the App and do it that way. There’s only 12 mins of the 1st half left. Jeez Link to comment Share on other sites More sharing options...
RamO Posted January 1, 2019 Share Posted January 1, 2019 16 minutes ago, OwenB87 said: I’m told it was in the PR beforehand, though I admit I haven’t read any of it myself. I’m sure other games will be picked for Sky/Pitch International, yes. Again, I think it’s usually advertised in advance. I guess that exception list will need updating then? Although its not like I can actually find anywhere that is broadcasting the match here. Link to comment Share on other sites More sharing options...
KyotoRam Posted January 1, 2019 Share Posted January 1, 2019 Not getting video in Japan either RamO 1 Link to comment Share on other sites More sharing options...
North East Ram Posted January 1, 2019 Share Posted January 1, 2019 And the link to the App doesn’t work as well as not being visible in the App Store. After 42 mins I move got it on my phone. The support team advise I need chrome on my computer. i better get a refund for this. Waste of time and I’ve missed even following on match thread as I’ve been faffing about going nuts. RamO and SK47 2 Link to comment Share on other sites More sharing options...
RamO Posted January 1, 2019 Share Posted January 1, 2019 5 minutes ago, KyotoRam said: Not getting video in Japan either If you can find it being televised anywhere else in Japan, let me know. Link to comment Share on other sites More sharing options...
CapeTownRams Posted January 1, 2019 Share Posted January 1, 2019 50 minutes ago, OwenB87 said: Hi folks, The game today isn’t available worldwide because it’s been picked by Pitch International. That means it’s only available in selected countries that aren’t covered by that deal. That should have been made clearer beforehand, so sorry for that. Owen Would be nice to know in which countries it IS available....? Link to comment Share on other sites More sharing options...
North East Ram Posted January 1, 2019 Share Posted January 1, 2019 Did anyone get it working? What’s the process for applying for a refund? Link to comment Share on other sites More sharing options...
GenBr Posted January 1, 2019 Share Posted January 1, 2019 Used the app for the first time to watch it today. Picture, etc great when i managed to find where you watch it. Good lord is that app designed badly - there is no indication at all that you have to click the rams tv logo top right to actually watch or listen to the match. You just assume its another logo. It should have its menu alongside the rest of the items. SK47 and archram 2 Link to comment Share on other sites More sharing options...
SK47 Posted January 1, 2019 Share Posted January 1, 2019 14 minutes ago, GenBr said: Used the app for the first time to watch it today. Picture, etc great when i managed to find where you watch it. Good lord is that app designed badly - there is no indication at all that you have to click the rams tv logo top right to actually watch or listen to the match. You just assume its another logo. It should have its menu alongside the rest of the items. Here here. Shocking design. Why they don't have a tab that clearly says "live football" or something similar is crazy. Also, in the FAQ section on the website there should be a section that says if it doesn't work.. to download the app. GenBr 1 Link to comment Share on other sites More sharing options...
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