You have to try and deal with people as an individual which largely they don’t,the power of discretion and speaking to people has been largely drilled out of people in exchange for robots who can follow instructions.
If it’s any consolation my experience of dealing with clubs this season has been 66% fantastic.
Derby have been brilliant to deal with,Sheffield Utd were fantastic,Rotherham not so much.
Don’t take it personally B4 and carry on enjoying your football.
And if it makes you feel better they probably do treat all the fans as badly.